Welcome to Azzurielle. These Terms and Conditions outline the policies that apply when shopping online at www.azzurielle.com.au Please read them carefully before making a purchase, as they include details on payments, promotions, returns, and other important information about your order.

Shipping Terms

Once you have placed your order, we here at Pilgrim will work tirelessly to get your order to you as soon as possible. Orders placed before 12pm (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day (excludes public holidays)

Please note that the below shipping estimates are intended as a guide only and are subject to potential delays beyond our control.

*Updated shipping terms from 10/07/2024.

Australian Standard Delivery

Flat shipping fee of $11.00 for orders under $120 (2-8 business days*) after dispatched. 

Free standard shipping on all orders over $120.

Australian Express Delivery

Flat shipping Fee $16.00 for orders under $120 (1-4 Business Days*) after dispatched. 

Upgrade to Express Shipping for $10 on orders over $120 (1-4 Business Days*) after dispatched. 

International Delivery

A flat shipping fee of $24.95

You will receive your order in approximately 7- 15 business days.

We deliver to the following countries outside of Australia:

New Zealand, Greece, Hong Kong, Canada, Ireland, Japan, USA, Italy, Malaysia, UK, Monaco, Singapore, Austria, Netherlands, Thailand, Belgium, Norway, Vanuatu, Croatia, , Poland, Vietnam, Denmark, Spain, South Africa, Finland, Sweden, Israel, France, Ireland, Saudi Arabia, Germany, China, United Arab Emirates.

Please note: Your order may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. You are responsible for any custom clearance charges applicable to your order (if any). Please refer to your local customs authority for more information.

RETURN POSTAGE

Customers are required to pay return postage. Pilgrim is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to Pilgrim. In the case of a missing package, if the package was not sent tracked a return will not be offered. 

Shipping Terms:

Authority To Leave is a default option selected by Pilgrim Clothing for all orders. If your home is unattended the parcel will be left in a safe place on the premises. If there is not a secure area to leave your purchase, or your address is a unit, a card will be left authorizing you to collect the item form your nearest Australia Post Office. Please indicate to Pilgrim if this option is not suitable.

We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.

*Please note that shipping estimations do not factor in the date of dispatch.

*Deliveries to Western Australia, Northern Territory & regional areas may take up to 4-8 working days.

Although express services are fast, unfortunately Pilgrim cannot guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.

*Please be aware that we cannot take responsibility for any lost or damaged packages

Amendments

Azzurielle reserves the right to modify the Website and its Terms at any time, without
prior notice. Such changes will only affect orders placed after the modifications have been made. It is your responsibility to regularly check the website for any updates.

Terms Of Use

You are permitted to use the Azzurielle website and its content solely for personal purposes unless Azzurielle grants explicit written consent for your intended use.

By agreeing to these terms, you acknowledge that you will refrain from using the website
to:

a) Engage in or encourage any criminal activity;

b) Transmit or distribute viruses, trojans, worms, logic bombs, or any
other harmful or offensive material that may breach confidentiality, or be
technologically damaging or offensive;

c) Attempt unauthorized access to any part of the website or engage in data
corruption, causing inconvenience to other users, or violating the proprietary
rights of any individual;

d) Send unsolicited advertising or promotional material, commonly known as
"spam";

e) Make any attempts to disrupt the performance or functionality of computer systems associated with this website.

Product Images

While we have taken every effort to accurately depict the textures, appearances, and
colours of our products, the images displayed may differ from the actual delivered product due to variations in monitors, settings, and computer equipment.

Pilgrim Clothing holds no responsibility for such variations pertaining to your order. However, if an item significantly differs from its
representation on the website, you may be eligible for a refund or exchange in
accordance with Australian Consumer Law.

Unless explicitly stated, any additional items and accessories showcased or depicted in a product image are solely for illustrative purposes and are not included in the listed price. It is essential that you carefully read the product title and description before making a purchase on our website.

Campaign and lifestyle imagery may feature a slight filter, leading to variations in image colors.

Email Promotion Offers

$20 Welcome voucher

  • Offer is available exclusively to customers who subscribe to Azzurielle's email list. By subscribing, customers agree to receive email marketing promotions from Pilgrim.
  • Upon subscribing, customers will receive an email containing a unique code to redeem a $20 discount on their first purchase. The discount code is valid for one week from the date the email is sent.
  • The $20discount can only be used on full-price products and cannot be combined with any other offers.
  • This offer is only available for online orders at www.azzurielle.com
  • Returns/exchanges may still apply.


$30 Birthday voucher

  • Type: Unique discount code valued at $30, sent via email.
  • Terms & Conditions: Valid for one month from the email receipt date.
  • Applicable online only at www.azzurielle.com
  • Only valid on full-priced items.
  • Cannot be combined with other discounts.


Extra email offer discount codes

  • Type: Unique discount code valued at the amount as per the email states.
    The code(s) are sent via email.
  • Terms & Conditions: Refer to email
    T&Cs for expiry of the discount code.
  • Applicable online only at wwww.azzurielle.com
  • Only valid on full-priced items.
  • Cannot be combined with other discounts.

Azzurielle Black Friday 2025 Terms & Conditions

The Azzurielle Black Friday Sale offers 30% off full-price styles only.
Discount automatically applies at checkout — no code required.

Key Details

  • The sale runs from Monday, 24 November 2025 at 9:00 AM AEDT until Monday, 1 December 2025 at 11:59 PM AEDT.

  • Offer valid online at www.azzurielle.com.au only.

  • The promotion applies to full-price styles and excludes accessories, sale items, and gift cards.

  • Prices are as marked. No further discounts apply.

  • Offer cannot be used in conjunction with any other promotion, discount, or code.

Returns

  • Items purchased during the Black Friday Sale remain eligible for a refund, exchange, or store credit in accordance with our standard returns policy.

  • Returned items must meet all standard conditions (unworn, with tags attached, within the return window).

  • Shipping costs are non-refundable.

General

  • Azzurielle reserves the right to modify, extend, or cancel this promotion at any time without prior notice.

  • Offer available while stock lasts.

  • By participating, customers agree to these Terms and Conditions and acknowledge Azzurielle’s standard store policies apply.

Free AU shipping over $120

Same day shipping before 12PM AEST*

Instant returns with Refundid*

Online 14-day returns*