returns.

To submit a return please download our returns form here and follow the instructions.

azzurielle will provide a credit note or refund, in accordance with the following conditions:

  • All items must be returned within 14 days from the date you receive the parcel
  • Proof of purchase and a return form is included with the item
  • All tags are still attached to the item/s including "ENJOY" tag attached to the front of the garment. 
  • The item has not been worn, altered, washed and/or dry cleaned
  • The item is in perfect condition, and is not dirty nor has it been damaged while in the customer’s possession
  • Sale items are non-refundable - a credit note will be offered (in the form of a personalised online code). This excludes faulty items.
  • Credit notes cannot be redeemed for cash and are for online use only.
  • They are only valid online with 6 months validity from the issue date and cannot be refunded/re-issued.
  • azzurielle will not cover the shipping costs on any orders placed using a credit note.
  • Please allow 5 business days for your exchange or credit note to be processed.


Please note: Returns/Credit Notes will only be granted once per order. Any order placed with a credit note cannot be issued with another credit note. Please choose carefully.

 

SWIMWEAR

All swimwear MUST be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed (unless defective).


RETURN POSTAGE

Customers are required to pay return postage. azzurielle is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to azzurielle. In the case of a missing package, if the package was not sent tracked a return will not be offered. 

 

SALE RETURN POLICY

No returns or exchanges on sale items under $50.00 unless deemed faulty. All purchases are final. Please choose carefully.