To submit a return please download our returns form here and follow the instructions.

  • FULL PRICE ITEMS – eligible for a refund or online store credit
  • SALE ITEMS – eligible for an online store credit
  • WELCOME DISCOUNT – Welcome discount can only be redeemed on full priced items. Items purchased with a welcome discount are eligible for a refund or online store credit
  • ONLINE PURCHASES - Online purchases made via our website can only be returned online. 
  • IN-STORE ITEMS – Items purchased in-store cannot be returned to any of our online platforms and are only eligible for instore returns. Our in-store returns policy does differ to our online returns policy, so get in touch with your local store for more information.
  • FAULTY/ DAMAGED ITEMS – please email us directly at with your name and order number.
  • ONLINE STORE CREDIT – Online store credit is issued in the form of a discount code and is valid for 12 months from the date of issue. Online store credit can only be used on and cannot be returned for a refund or redeemed for cash. Items purchased using online store credit can only be returned for an online store credit and is not eligible for a refund.


    Before submitting a return, please read through the conditions below to ensure your item is eligible for a return.

    • Items are returned within 30 days of your parcel being received.
    • Items are returned in original condition, unworn, unaltered, unwashed and with all tags attached
    • Swimwear must be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed (unless defective)
    • Proof of purchase and a completed returns form must be included in your return
    • Azzurielle does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels. In the case of a lost parcel, a return will not be offered unless a tracking can be provided.
    • We are unable to facilitate exchanges. If you require another size/style, please submit your return, and make a new purchase. If your matter is urgent, get in touch with us at and we will do our best to assist you.

    Once your return is received and inspected, please allow 5 business days from the date your return tracking information shows delivered for your return to be processed