shipping.
Once you have placed your order, we here at azzurielle will work tirelessly to get your order to you as soon as possible.
Orders placed before 3pm (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day.
PLEASE NOTE: DURING PEAK TRADING TIMES/SALE PERIODS TIMES MAY BE EXTENDED DUE TO AN INCREASE IN DEMAND.
Christmas 2022 lodgment dates - VIEW HERE
*Update on WA as of 24/11/22 - Deliveries to WA from the east coast of Australia: lodgement by 8 December.
rates:
australian standard delivery
Flat shipping fee of $9.00 (4-7 business days*).
Free standard shipping on all orders over $75.
australian express delivery
Flat shipping fee $15.00 (1-4 Business Days*)
Upgrade to Express Shipping for $5 on orders over $75 (1-4 Business Days*)
international delivery
Flat shipping fee of $19.95
You will receive your order in approximately 7-15 working days.
We deliver to the following countries outside of Australia:
New Zealand, Greece, Hong Kong, Canada, Ireland, Japan, USA, Italy, Malaysia, UK, Monaco, Singapore, Austria, Netherlands, Thailand, Belgium, Norway, Vanuatu, Croatia, Poland, Vietnam, Denmark, Spain, South Africa, Finland, Sweden, Israel, France, Ireland, Saudi Arabia, Germany, China, United Arab Emirates.
Please note: Your order may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. You are responsible for any custom clearance charges applicable to your order (if any). Please refer to your local customs authority for more information.
return postage:
Customers are required to pay return postage. azzurielle is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to azzurielle. In the case of a missing package, if the package was not sent tracked a return will not be offered.
shipping terms:
Authority To Leave is a default option selected by azzurielle for all orders. If your home is unattended the parcel will be left in a safe place on the premises. If there is not a secure area to leave your purchase, or your address is a unit, a card will be left authorising you to collect the item from your nearest Australia Post Office. Please indicate to azzurielle if this option is not suitable.
We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.
*Deliveries to Western Australia, Northern Territory & regional areas may take up to 4-8 working days.
Although express services are fast, unfortunately azzurielle cannot guarantee delivery times as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.
*please be aware that we cannot take responsibility for any lost or damaged packages
returns.
To submit a return please download our returns form here and follow the instructions.
azzurielle will provide a credit note or refund, in accordance with the following conditions:
- All items must be returned within 14 days from the date you receive the parcel
- Proof of purchase and a return form is included with the item
- All tags are still attached to the item/s including "ENJOY" tag attached to the front of the garment.
- The item has not been worn, altered, washed and/or dry cleaned
- The item is in perfect condition, and is not dirty nor has it been damaged while in the customer’s possession
- Sale items are non-refundable - a credit note will be offered (in the form of a personalised online code). This excludes faulty items.
- Credit notes cannot be redeemed for cash and are for online use only.
- They are only valid online with 6 months validity from the issue date and cannot be refunded/re-issued.
- azzurielle will not cover the shipping costs on any orders placed using a credit note.
- Please allow 5 business days for your exchange or credit note to be processed.
Please note: Returns/Credit Notes will only be granted once per order. Any order placed with a credit note cannot be issued with another credit note. Please choose carefully.
SWIMWEAR
All swimwear MUST be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed (unless defective).
RETURN POSTAGE
Customers are required to pay return postage. azzurielle is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to azzurielle. In the case of a missing package, if the package was not sent tracked a return will not be offered.
SALE RETURN POLICY
No returns or exchanges on sale items under $50.00 unless deemed faulty. All purchases are final. Please choose carefully.
